The Assisted Dispatching System allows you to quickly review the availability and status of each technician. Utilizing a dynamic Gantt chart, you can easily drag and drop cases to schedule and arrange tasks for different technicians.
Designed for service systems requiring high-volume dispatching, AI Intelligent Dispatching optimizes and schedules assignments through various smart modes to find the best possible fit.
The AI After-Sales Assistant is a collaborative platform shared by equipment providers and their customers. Providers can track after-sales work order statuses and access maintenance data analytics. Meanwhile, customers can utilize the platform to troubleshoot minor equipment anomalies; if the issue persists, the system seamlessly escalates the request to a live representative, significantly reducing communication costs.
The Maintenance History Query digitalizes maintenance records and media files. It provides a transparent view of every piece of equipment’s past repair methods and details, drastically reducing the time spent identifying the root causes of equipment failures.
Once after-sales service is completed, a service report is automatically generated for the customer to sign. Electronic approval makes the entire service workflow more transparent, efficient, and streamlined.
The Knowledge Base Platform integrates all SOP records and repair expertise directly into the service platform, allowing technicians to access critical information on the go during service calls.
By comprehensively logging all after-sales records, the system compares repaired machines with their corresponding failure causes. This enables you to quickly identify common issues across different machine models, ultimately accelerating your overall service workflow.
Acting as a mini warehouse management system, the Spare Parts & Inventory Management feature allows real-time tracking of current repair parts inventory and triggers replenishment alerts, ensuring you never run out of stock.
